AT&T being one of the first to take steps to bringing it back home. Let’s see if others will follow suit after hearing the applause from AT&T customers.
AT&T will be returning approximately 2,000 call center jobs to the US, as the company has decided to shutter an Indian call center that handles tech support calls for the telecom’s broadband service. AT&T cited cost as the primary reason for bringing the jobs back to the US, saying that an agreement with the Communications Workers of America on salary and benefits make having the call center employees on its staff feasible.